Information Technology Operations Manager Job Description

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Post on Jan 03, 2025

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Information Technology Operations Manager: Job Description

The Information Technology (IT) Operations Manager plays a crucial role in ensuring the smooth and efficient functioning of an organization's IT infrastructure. This demanding role requires a blend of technical expertise, leadership skills, and business acumen. This job description outlines the key responsibilities, qualifications, and skills necessary for success in this position.

Job Summary:

The IT Operations Manager is responsible for the overall management and performance of the organization's IT infrastructure, including network operations, systems administration, security, and help desk support. They lead a team of IT professionals, overseeing daily operations, strategic planning, and budget management. The ultimate goal is to ensure high availability, reliability, and security of IT systems to support business objectives.

Key Responsibilities:

• Strategic Planning & Budgeting: Develop and implement short-term and long-term strategic plans for IT operations, aligning with overall business goals. This includes creating and managing the IT operations budget, forecasting future needs, and justifying expenditures.

• Team Leadership & Management: Lead, mentor, and motivate a team of IT professionals, fostering a collaborative and high-performing work environment. This involves hiring, training, performance reviews, and addressing employee concerns.

• Infrastructure Management: Oversee the entire IT infrastructure, including servers, networks, databases, and applications. This includes ensuring optimal performance, security, and scalability of these systems.

• Network Operations: Manage and maintain the organization's network infrastructure, ensuring high availability, security, and performance. This includes troubleshooting network issues, implementing network security measures, and monitoring network performance.

• System Administration: Oversee the administration of server systems, ensuring their optimal performance and security. This includes managing server operating systems, applications, and databases.

• Security Management: Implement and maintain robust security measures to protect the organization's IT infrastructure and data from cyber threats. This involves implementing security policies, conducting security audits, and responding to security incidents.

• Help Desk Support: Oversee the IT help desk, ensuring timely and effective resolution of user issues. This involves establishing service level agreements (SLAs), monitoring help desk performance, and ensuring user satisfaction.

• Vendor Management: Manage relationships with external IT vendors, negotiating contracts, and ensuring the delivery of services according to agreed-upon terms.

• Disaster Recovery & Business Continuity: Develop and maintain disaster recovery and business continuity plans to ensure minimal disruption in case of unforeseen events. This includes regular testing and updating of these plans.

• Compliance: Ensure compliance with relevant IT regulations and industry best practices.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field. A Master's degree is a plus.
• 5+ years of experience in IT operations management, with experience leading a team.
• Proven experience in managing and maintaining complex IT infrastructures.
• Strong understanding of networking, server administration, security, and database management.
• Experience with IT budgeting and financial planning.
• Excellent leadership, communication, and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.

Skills:

• Technical Skills: Proficiency in various operating systems (e.g., Windows Server, Linux), networking protocols (e.g., TCP/IP, BGP), database systems (e.g., SQL, MySQL), and virtualization technologies (e.g., VMware, Hyper-V). Experience with cloud computing platforms (e.g., AWS, Azure, GCP) is highly desirable.

• Management Skills: Strong leadership, team management, project management, and problem-solving skills.

• Communication Skills: Excellent written and verbal communication skills, with the ability to communicate technical information to both technical and non-technical audiences.

• Analytical Skills: Ability to analyze complex IT systems and identify areas for improvement.

Benefits:

• Competitive salary and benefits package.
• Opportunity for professional growth and development.
• Challenging and rewarding work environment.
• The chance to make a significant impact on the organization's success.

This job description is not exhaustive and may be subject to change.

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